New Hanover County Jail – Castle Hayne, NC

New Hanover County Jail is located in New Hanover County, NC and is the main correctional facility for this region. Do you know someone in New Hanover County Jail? This page will tell you about everything related to New Hanover County Jail,like the following: How to locate an inmate. Find inmate mughsots. The jail’s phone number and address. Bail and bail bondsmen. Booking and intake procedures. Court information. And much more…

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The thought of getting arrested and going to jail is a scary and stressfull thought, not only for the person who goes to jail, but also that person’s family and friends. The goal of this guide is to give you information that you’ll need to make getting locked up a little less stressful. If you have specific questions, feel free to ask it in the comment section below, and please leave any comments or tips that might be a benefit to others would be welcome.

General Information

Address

New Hanover County Jail
3950 Juvenile Center Rd.
Castle Hayne, NC 28429

Phone Number and Fax Number

Phone Number: 910-798-4200
Fax:

Map and Directions


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Inmate Search – Find Out Who’s In Jail

Do you have a friend or family member that is locked up and don’t know how to find them?

Do you know a family member or friend who’s been arrested and you need to find out what jail they’re in?

In order to search who is in jail at New Hanover County Jail you will have to visit their website and do an inmate lookup.

Inmate Locator

The New Hanover County Jail Inmate List is an online list of people who have been arrested and are in jail, including current status, bail amount (if applicable), and visiting schedule. Also, you are able to get the same information on anybody arrested and processed or released within the last 24 hours. Jail inmates are listed in alphabetical order by last name. You will be able to find the information more quickly if you have the arrestee’s name, date of birth, or inmate ID.

If your friend or loved one might be at a different jail you can check the other North Carolina county jails in our North Carolina County Jail Guide: Other Jails in North Carolina


Mugshots

A mugshot, also known as a jail processing photo, is the picture taken by the police when you are processed at the jail intake. A mugshot is actually one and a side photo. Your name and jail ID number will appear on the photos, and they are kept on file at the jail.

View Mugshots

Mugshotes of New Hanover County Jail prisoners can be found online, or you can see them in person at the New Hanover County Jail. When you search for mugshots online you need to enter the inmate’s full name, and the arrest date.

How To Get Your Mugshot Removed

Are you trying to figure out what to do in order to have your mugshot removed from the New Hanover County Jail website? This is difficult, since the mugshot is a matter of public record. To get your mugshot removed you need to file a Petition to Expunge with the court. What this means is that the record of your arrest would be sealed, and will not be accessible. It is difficult to do this, and you will most likely need the services of a lawyer.

For more information about getting your mugshot removed, the many different websites with mugshots, and the mugshot removal websites: How To Get Your Mugshot Removed


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Bail & Bail Bondsmen – How To Get Out of Jail

Naturally, if you are in jail, your main thought is about when and how you will get out. After you’ve gone through booking, your bail will be set using the bail schedule or the magistrate will decide it. If there is no bail set this might mean that you will either be released on your ‘own recognizance’ until your court date, or you are kept in jail until your court date.

If you are are released you will have to agree to be there for your court date, and until that day you must not go out of town.

Typically, an inmate in the New Hanover County Jail can earn time off for good behavior if they respect the rules and area a good inmate while in jail.

If you do exhibit good behavior and the jail believes you can be trusted, you may be granted work release. You will either have to return to the jail each day after work, or you could have the chance to sleep in a halfway house instead of jail.

Bail

Bail is money that you have to pay in order to be released from jail until you go to court. The amount you have to pay is dictated by the crime you’ve been charged with. Someone will have to put up ten percent of the total that was determined in order for you to get discharged from jail. If you don’t go to court, whoever put up your bail money will lose all of the bail money.

Find Out How Much Someone’s Bail Is

To find out how much bail money you will need to bail someone out of jail need to call the New Hanover County Jail. If know the person’s information, including name, address and date of birth, they will tell you how much their bail is. You can also check their bail amount and status online.

How To Bail Someone Out of Jail

Bailing out of jail is no fun, but in some cases, it’s easy. First, figure out if it is a “Cash Bond Only”. If this is the case, you can’t use a bail bondsman. Cash only – the jail can’t accept a personal check. Once you have paid the bond, the inmate will be released. If they don’t violate the terms of their bail, you’ll get the bail money back.

Bail Bondsman

If the bail amount is too high, or you just can’t afford it, you might need to use a bail bondsman. Bail bondsmen generally charge you a fee of 10 to 15 percent of the total bail amount, and in most cases charge a minimum of $100. The amount you pay to the bondsman is non-refundable and is typically cash only. If bail is very large, the bail bondsman will ask to use your assets as collateral in addition to the fee they charge.

To talk to a local bail bondsman go to: Find a Bail Bondsman in New Hanover County

Have you ever used a bail bondsman for yourself, a family member or friend? If you have, post a comment below and tell about it, and let us know how it worked out for you.

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Other Ways to Get Out of Jail

  • Get Time Off For Good Behavior
  • Work Release Programs
  • Get Out For Time Served
  • Be Released on a Pre-Trial Release Program
  • Released On House Arrest
  • Get Released on Your Own Recognizance


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Jail Policies and Procedures

Intake Procedures / Booking

The jail intake process is made up of these steps:

  • They’ll put you in a holding cell. When the jail is busy, you will have to wait a while to get processed.
  • You must answer a bunch of questions, such as your legal name, your address, birthdate and an emergency contact.
  • They’ll also ask you about your medical and mental history.
  • You’ll be given an inmate ID.
  • Your fingerprints will be taken.
  • You will have your mugshot taken.
  • All personal property will be taken from you and stored until you get released from jail.
  • You will get to use the telephone to get in touch with a member of your family, friend, or bondsman to arrange bail.
  • If they expect that you will make bail and be released quickly, you might get to skip the jumpsuit and keep wearing your own clothes, if not you will be issued a jail uniform – the jumpsuit.

Have you ever been booked into jail? If so, please share your experience so others can benefit from your story. How long did it take to get through intake? How were you treated? Can you share any secrets that could help others get through the procedure?

Click here to tell your story

Discharge Procedures

When you pay your bail, you will be discharged from jail. Getting discharged from jail will take between 15 minutes to many hours. In simple terms, the faster bail is posted, the sooner you will get let go. How quickly you get discharged can depend on if you have a cash bond amount or if a judge needs to decide on how much to set your bail at. For minor offenses, you will simply be booked and then released on your recognizance without having to pay bail. When you have completed your jail sentence and have a date of your release, you should plan to be released anywhere between the hours of 9am and 12pm.

How To Turn Yourself In

for your arrest, or if you need to start your sentence, it is highly advisable that you follow the rules and go down to the jail and turn yourself in. In the case of an outstanding warrant, go to the jail processing area, and tell someone that you think there is an outstanding warrant for your arrest. They will do a record check, and if they verify that there is a warrant for your arrest, they will take you into custody. If it is for a jail sentence, report to the jail at the time and date that the sentence order or court paperwork states. Be sure that you get don’t get there late, or they may decide to arrest you. Be sure to only bring things that are allowed when you turn yourself in, for example a driver’s license or state issued ID, prescription medication, as well as the copy of the sentencing order.

Visitation Procedures

The inmate have to provide information about each visitor to the jail in advance. Your visitors will be entered in the visitation log as an approved visitor. All visitors will have to provide proof of identification. Visitors that arrives for visitation late or that does not have a visting order will not be allowed to visit the inmate.
The New Hanover County Jail visitation procedures frequently change, so you should double-check the official jail site before you try to visit an inmate.

Visiting Hours

Phone Calls & Phone Usage Policy

All phone calls from jail are collect calls or through a pre-paid phone account . Jail phone calls are a lot pricier than phone calls made outside of jail. Phone calls are restricted on how often you can use the phone, but bear in mind that a long line can form at the phones, because everyone wants to use the phone, too. If you are disciplined for an infraction, your ability to use the phone could be reduced or eliminated completely, as part of the punishment.

The New Hanover County Jail phone number is: 910-798-4200

Sending Mail to Inmates

All mall sent to inmates must be mailed using US Postal Service. You shouldn’t use any other form of mail delivery. You have to print the inmate’s name, inmate ID, and the address of the jail on the outside of the letter that you send. Do not send a box, envelope with padding, bag, or an envelope with any metal in it. Any mail is opened and examined by the jail administration, and the mail will be returned if the jail decides it is inappropriate.

Mailing Address

Use this address when sending a letter to someone incarcerated at New Hanover County Jail:

New Hanover County Jail
3950 Juvenile Center Rd.
Castle Hayne, NC 28429

Here is how you should address the letter:

[INMATE'S FULL NAME]
[INMATE ID]
New Hanover County Jail
3950 Juvenile Center Rd.
Castle Hayne, NC 28429


The New Hanover County Jail mail policy changes often, so check the official website before you send a letter.


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Court Information

Get A Lawyer

If you get arrested, you need to be aware that you still have rights, the most important of which is your right to request an attorney. You won’t get many phone calls in jail, so make sure to get a friend or relative to locate a lawyer when you call them. You might be asking yourself ‘but do I really need an attorney’ You’re not required to have an attorney in all cases, a criminal lawyer will make sure you know your rights, help protect your interests and show you the way through the criminal justice system. The faster you hire a lawyer to represent you and work on your criminal case, the better.

For more detailed information on the benefits of hiring a lawyer, click here: How to Find an Attorney

Public Defender

If you can’t afford an attorney, you will get a public defender. The Public Defender’s Office is staffed by private investigators, crime scene and forensics experts as well as case workers. You will be reassured to know that Public Defenders are licensed attorneys who are members of the State Bar and are licensed to represent you in court and practice law.

Have you or someone you know had to use a Public Defender? Are you happy with how they handled your case?

Court Records

Court records are are public record and are available upon request to anyone who requests them – not just the person who they pertain to. They have a court case file containing a docket sheet and all documents filed in the case. You are able to access your court case records using the New Hanover County website, or by going to the New Hanover County Clerk of Court.

Clerk of Court

A Clerk of Court is an officer and clerk of the court who manages court records. They also administer the oath in a court case, and also read the verdict when the jury makes their final decision. All court records from your court case are maintained at Clerk of Court’s office.

Fees

Court fees are the charges from your court case, which include filing charges, motion and claim fees, and court appearance fees. If you cannot afford these fees and have a court appointed attorney, you may not have to pay the fees.

Magistrate

The magistrate is the person that will preside over your case. Magistrates do different functions, such as setting bail, writing arrest warrants, and overseeing preliminary court proceedings and detention proceedings.

Pre-Sentencing

A defendant’s pre-sentencing report is prepared with information about your background and details of the defendant’s life, which the magistrate judge will review and take into consideration when deciding on the sentence. Information will be collected from the defendant, his or her family members, and if necessary the victim in the crime. Bear in mind you can request to receive your own copy of the pre-sentencing report before you are sentenced, so you get the chance to correct any mistakes that it contains.

Sentencing

If you get convicted of a crime during your trial, you will be given a sentence for your crime. There are a number of different options, ranging from community service to probation, to even incarceration in jail or prison. Depending on sentencing guidelines and the severity of your crime, you could be taken into custody immediately, or you could be given a date that you are supposed to report to jail to serve out your sentence.


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Public Records

Inmate Inquiry

Are you trying to find out if somebody you know is currently in jail, or has ever been in jail?

This is pretty easy to do, simply just query the jail website and do an inmate search, and do a search using:

  • Name.
  • Birthdate.
  • Their booking date if you know it.
  • and their inmate ID.

If you’re not sure if your friend or family member is in jail, you can also call the jail find out if they’ve been arrested.

Warrant Inquiry

If you think you might have an outstanding warrant, you are able to check the arrest warrants inquiry on the New Hanover County jail website or you are able to call the court. This requires a first and last name. Or, you can just go the jail in person and ask the officer in charge. You should be clear that if there is an arrest warrant out for you, you will be taken into custody immediately.

Arrest Inquiry

If you know a person’s name, as well as their arrest date, contact the New Hanover County jail, by phone, go there in person, or look online. Arrest records are public record and this is accessible to anyone.

Civil Inquiry

Civil processes are when you get served with papers, such as a court order. You can access civil process orders by getting in touch with the Sheriff’s office, on their website or by phone.

Sex Offender Search / Lookup

All convicted sex offenders are registered on both a national and state sex offender database. The people listed on these databases have been convicted in a court of law of a sex or kidnapping crime. You are able to see sex offenders online, but you should know that you won’t see the exact address, but only the block that they live on.

Court Records

Court Records are public records and available to anyone. These records include a court case file that contains a court docket and any of the documents filed in your court case. You are able to access the court records on their website, or at Clerk of Court office where the case was filed.

Criminal Records

Each state keeps a record of people’s criminal history. These online databases are connected and you can track criminal backgrounds from another state. Go to the New Hanover County Courthouse and check in person, or you can check online. It helps to know which county the crime occurred in, and in the event that it was in a different state entirely, you may have to pay a fee for a more comprehensive search.

When you look up someone’s criminal record you are able to get a report detailing any arrests, charges, or convictions that may be on a person’s record for crimes, which include:

  • DUI or DWI.
  • Drug Possession.
  • Kidnapping.
  • Rape or other sexual assault.
  • Violent crimes like assault or murder.
  • Theft, breaking and entering.

During a criminal records search, in most cases will not learn if someone has had:

  • Speeding.
  • Lost their drivers license or license revoked or suspended.
  • Any accidents.
  • Other moving violations.
  • Parking Tickets.
  • To get driving records, you will have to do a search for their driving history.

    Have you ever tried to search for someone’s criminal records? Was it easy? Was your search online or did you call the jail? Did you get information that was correct? There are many reasons that people search for criminal records, and your account may make it easier for others.

    Click here to comment

    Most Wanted

    On a Federal level, the FBI has their list of the Ten Most Wanted Criminals. In New Hanover County,the New Hanover County Sheriff’s Department has their own list of the most wanted criminals, that you can access online.

    FBI Top Ten Most Wanted List: Link


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    Life In Jail / What Its Like

    Daily Life

    Just the thought of serving a jail sentence in New Hanover County Jail is quite unpleasant, in time you will settle into the daily routine there. You will get an alarm to wake up every morning at 6:00am, and next you’ll have roll call. You will then get breakfast. After breakfast, you will have to work in the work program or other activity that you are assigned. This could be working in the kitchen, laundry, or some sort of manufacturing job. While this may seem tedious, it may help you when you leave jail, as you are gaining experience in a certain field of work. Other inmates go to school, while some take part in mandated treatment programs. After lunch, there will be another roll call, then back to work. Your evening will be spent either in your cell or a common room. During this time dinner is served and you will be expected to take a shower. After another roll call, it’s lights out. Even though you will be confined to your cell, there may be enough light to read or write letters. Then again, most inmates welcome lights out, and try to get as much sleep as they can.

    Most people are frightened at the idea of jail because they don’t know what to expect. If you have spent any time in New Hanover County Jail, your experiences would be welcomed, if it can help another person to deal with it.

    Dress Code

    When incarcerated, all inmates are expected to wear the New Hanover County Jail uniform. This is normally a jumpsuit or scrubs. Of note to anyone visiting an inmate – you must be properly dressed. Any clothing considered inappropriate will not be permitted.

    How To Send Money to an Inmate

    You will have your own ‘bank account’ while in jail. This money is used to purchase items from the Commissary. Family and friends can deposit money into this account for you, and any money you earn while in prison will also be deposited into your account. Outside money can be paid in to your account via a money order, cash or check. If someone sends a check or money order, make sure that they write your inmate ID on it. The maximum amount you are allowed in your account is $290 per month.

    The rules for sending funds to someone in jail at New Hanover County Jail can change, so we suggest that you check the the New Hanover County Jail website before you send funds to an inmate there.

    Commissary

    The commissary is the jail store. You can purchase a number of things here, such as toiletries, snacks and writing supplies. Bear in mind that you will probably want to use the commissary daily, and any infractions will get that privilege taken away from you.

    Inmate Medications

    If you are on any type of prescription medication, you will be allowed to continue taking it while in jail. When you are first processed, you will be asked what medication you take. You will then be referred to the jail nurse or doctor who will be in charge of monitoring your health and prescribing your medication.

    Meals

    You will get three meals a day: breakfast, lunch and dinner. As expected, they are very basic, but healthy. A typical breakfast might be cereal, toast, coffee and fruit. Lunch might be spaghetti, salad, bread and milk. Dinner could be chicken casserole, rice, vegetables, dessert and milk. Contrary to popular belief, prison food has greatly improved over the years, and you might find that it’s not much different from what you would eat at home.

    Pods / The Yard

    The jail is designed in a ‘pod’ layout, with self contained housing arranged around an outdoor yard. Each pod has a central control station and a common room, and the inmates take turns in using the yard. The jail is designed this way to keep certain inmates together, and others away from the general population.

    Gangs

    As with life in general, gangs are a part of prison life. Obviously it is best to avoid becoming a part of this environment as it will only lead to trouble. When you first enter prison, you might find yourself being ‘primed’ to join a gang, or worse, you might get their attention in a negative way. The best thing to do is keep your head down and don’t get involved.


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    News and Media

    News

    Photos / Pictures

    Videos


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    Jobs

    Types of Jobs at New Hanover County Jail

    The Deputy Sheriff is the second in command at the New Hanover County Jail, overseeing the day to day operations and administration of the jail. An inmate is unlikely to have much interaction with the Deputy Sheriff, unless they have committed an infraction. Detention Officers are responsible for the custody and care of the inmates. They maintain order in the jail, and handle security. A Detention Officer is assigned to a certain pod, and therefore is responsible for the same inmates each day. They get to know the inmates on a certain level, and are well equipped to handle any problems that may occur.

    Apply for a Job at New Hanover County Jail

    Requirements:

    • You must be over the age of 21.
    • You must possess a High School Diploma or GED
    • You must be a US Citizen.
    • You must pass a Criminal, Credit and Driving History background check.
    • You must pass a drug test.
    • You must have a good level of fitness.
    • You must be in good health.
    • You must have a valid Drivers License
    • An applicant for Deputy Sheriff must possess a Law Enforcement Certification.


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    Family Resources

    There are resources for families of both the perpetrator of the crime and the victim. The social and emotional impact of crime is far reaching, affecting many. Families can receive professional counseling, court related assistance, social services assistance and help in navigating the criminal justice system.

    If you are a family member, which resources did you find to be particularly helpful? Please let us know, as this will be helpful to other families in the same situation.

    Click here to leave a comment


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    Victim Resources

    Important Note: If you, or someone you know, are in immediate danger, call 911.

    Victim’s Rights

    The Victim Rights Act grants victims the following rights:

    • You have the right to protection from the accused.
    • You have the right to notification.
    • You have the right to attend proceedings.
    • You have the right to speak at criminal justice proceedings.
    • You have the right to consult with the prosecuting attorney.
    • You have the right to restitution.
    • You have the right to a speedy trial.
    • You have the right to be treated with fairness, dignity and respect.

    The definition of victim includes:

    • Spouses and children of all victims.
    • Parents and guardians of minor victims.
    • Parents, guardians and siblings of mentally or physically incapacitated victims or victims of homicide.
    • Foster parents or other caregivers, under certain circumstances.

    There are a number of services and programs designed to help victims and their families. You can find out about these services by contacting the courthouse, or local law enforcement agency.

    Victim Notification

    The Department of Justice Victim Notification System (VNS) is a system that provides victims with information pertaining to their case and/or any defendants in the case. You will receive a Victim Identification Number (VIN) and a Personal Identification Number (PIN) that will allow you to access VNS via the internet or by phone. Here, you will find information about future court hearings, historical court events, and detailed information about the defendant. This will include criminal charges filed, the outcome of charges, sentence imposed, custody location, projected release date and any other release information. The VNS website is updated daily. You will also receive any ongoing information by mail or email.

    Have you, a family member or friend ever used the Victim Notification System? If so, was it effective? Did you get the information in a timely manner? Was the system difficult to use? We would like to hear from you, so please post any comments here.

    Click here to share your story

    Sex Offender Information and Search

    All people registered as sex offenders are registered on either a national or state sex offender database. The people on these databases have been convicted of a sex or kidnapping crime. You can access this information online, but bear in mind that you will not get the exact address, rather the block that they live on.

    Domestic Violence

    If you or someone you know is a victim of domestic violence, there are services to help you. Your county will have a Domestic Violence Services office. They provide free and confidential services, such as emergency shelter information, legal advocacy, support groups and domestic violence education. They will work to help you create a safe and violence-free life, and heal from the trauma of abuse.

    Important Note: If you, or someone you know, are in immediate danger, call 911.


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    Reviews

    Reviews of this Jail

    Have you ever been a prisoner in New Hanover County Jail? Do you know anybody that spent time there? Have you ever visited a prisoner at New Hanover County Jail?

    If so, then please tell us about it. Write down your experience so that others can learn what to expect.

    Things you could write in the review:

    • Conditions in New Hanover County Jail.
    • Jail facility and layout
    • Staff and guards
    • Commissary and food
    • Having Visitors
    • Inmates.
    • Safety
    • Jail gangs
    • Programs and activities


    Click here to write your review

    Tell Your Story

    Everyone’s who has been put in jail has a story about it. How’d you get locked up? How did the guards treat you? What was your daily routine in jail? Were the other inmates cool? How did getting locked up affect your life?

    Click here to tell your story about New Hanover County Jail

    Throw A Shout Out to Your Cell Mate

    Did you meet some cool folks in jail? Trying to find out how to get in touch with someone from jail? Leave a message for them here.

    Post a message to people still locked up at New Hanover County Jail


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    2024

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